Hospitality Training & Service Excellence Consulting 

Food & Beverage Technical Skills Training 

We design and deliver hands-on technical training that builds strong product knowledge and precise service execution on the floor. Training focuses on: 

• Food and beverage knowledge and menu confidence 

• Sequence of service and table management

• Proper food and beverage service techniques 

• Wine, beer, spirits, and cocktail fundamentals 

• Wine service standards 

• Order accuracy, modifiers, and POS communication

• Quality control, timing, and consistency during service  

Additional topics can be incorporated based on the needs of the operation. Skills are designed to be applied immediately in live operations. 

Business Etiquette & Polished Professional Training for Teams 

We help teams present themselves with confidence, clarity, and professionalism in everyday workplace interactions. Training is practical, relevant, and designed for real working environments. Focus areas include:  

• Professional presence, posture, and first impressions

• Workplace communication, body language, tone, and etiquette

• Client facing behavior and relationship management

• Meeting, email, and professional interaction standards

• Consistency in conduct across roles, departments, and situations

Additional topics can be incorporated based on the needs of the operation. 

Professionalism isn’t about formality. It’s about awareness, respect, and how you show up every day.

Dining Etiquette & Professional Table Conduct 

We deliver practical dining etiquette training that helps individuals and teams feel confident and composed in social, business, and client-facing dining situations. Training is experiential, clear, and grounded in real-life settings.     Focus areas include: 

• Professional table manners and confident seating posture

• Cutlery use, napkin etiquette, and place settings

• Business dining behavior and client hosting standards

• Styles of eating and wine etiquette

• Conversation, pacing, and awareness at the table

• Representing your brand with confidence in dining environments 

Dining etiquette is not about rules.
It’s about ease, awareness, and making others feel comfortable.

One-on-One Professional Coaching 

Some skills develop best through individual attention. Our one-on-one coaching sessions are designed for professionals who want focused guidance, practical feedback, and real improvement in how they perform and present themselves.

Coaching is tailored to the individual and may focus on:

• Professional presence, confidence, and communication

• Hospitality service skills and guest interaction

• Menu Mastery & Storytelling 

• Food & Beverage technical skills

• Business etiquette and professional conduct

• Upselling & Revenue Awareness 

• Complaint Handling & Service Recovery 

• Wine Service

• Hygiene, Safety & Professional Standards, with additional service skills added based on the individual’s goals. 

Each session is practical, confidential, and built around real scenarios the individual faces in their role.