Hospitality Service & Training Excellence 

Hospitality Service Training

We design and deliver hands-on service training that prepares teams to perform with confidence in live service. Training focuses on:

• Guest interaction and service presence

• Sequence of service and table management

• Professional communication and body language

• Handling pressure, volume, and real guest expectations

• Consistency across shifts, roles, and team members

Teams don’t just learn, they execute.

Service Standards & SOP Development

Clear standards create consistent service.

We develop custom Standard Operating Procedures (SOPs) that reflect how your operation actually runs, not generic manuals that sit in a binder.

This includes:

• Service flow and role clarity

• Opening, service, and closing procedures

• Guest journey touchpoints

• Brand-aligned service behaviors

• Practical systems teams can follow under pressure

Standards become usable tools, not documents teams ignore.

Mystery Shopping & Service Audits

You can’t fix what you can’t see.

Our mystery shopping and service audits provide honest, actionable insight into what guests actually experience on the floor.

You’ll receive:

• A detailed breakdown of strengths and gaps

• Service consistency analysis

• Guest experience observations

• Clear recommendations for improvement